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Refund Policy

FlyIn Airport Shuttle

Effective Date: 01/09/2025

 

At FlyIn Airport Shuttle, we value our customers and aim to provide a reliable, stress-free travel experience. We understand that travel plans may change unexpectedly, and our refund policy is designed to be fair and transparent.

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1. Cancellations by the Customer

  • More than 24 hours before scheduled pickup: Full refund will be provided.

  • Within 24 hours of scheduled pickup: A 50% cancellation fee applies.

  • Within 12 hours of scheduled pickup or no-show: No refund will be issued.
     

2. Changes to Bookings

  • Customers may request changes (such as pickup time or location) up to 24 hours before the scheduled pickup, subject to availability.

  • Changes requested within 24 hours of the booking may incur additional charges or may not be possible depending on schedules.
     

3. Delays and Missed Flights

  • FlyIn Airport Shuttle is not responsible for delays caused by traffic, weather conditions, or circumstances beyond our control.

  • If a customer misses a flight due to these circumstances, refunds will not apply.

  • If a shuttle service is missed due to airline delays, customers may rebook at no extra charge (subject to availability).
     

4. Cancellations by FlyIn Airport Shuttle

  • If we must cancel a booking due to unforeseen circumstances (vehicle breakdown, staff illness, extreme weather, etc.), customers will receive a full refund or may choose to rebook at no extra cost.
     

5. Refund Process

  • Refunds will be processed back to the original payment method within 5–10 business days.

  • Any booking fees or transaction charges from third-party platforms are non-refundable.
     

6. Contact Us

For cancellations, booking changes, or refund inquiries, please contact us at:
📞 +61 478 942 565
📧 info@flyinairportshuttle.com.au

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